YOU CAN TRACK YOUR PACKAGE HERE.
Cock by Charlie wants to make it perfectly clear the PROCESSING times of your new order. Please refer to the following estimated timeline for orders processing.
Orders placed on Monday through Sunday before 11:59 PM EST will begin processing within 24 hours of the following business days.
All orders will ship within 24 hours once processing is complete.
If you have any questions or want to check your order status, please contact me from the Chat at the right bottom corner of the website or directly through our Facebook or email me at email@example.com.
*SILVER members and higher can contact through the phone number stated on their membership card.
TRACKING YOUR PACKAGE
Please allow 48 hours from the time you receive your tracking number for it to populate before calling in to inquire.
USPS First class shipping (with tracking) - Free.
2-3-Days Priority shipping - $9.
Overnight - $30.
CARBON by CHARLIE does ship to Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa. Available ship methods are Basic or Preferred delivery for these territories. To ship to a U.S. territory, select the United States as the Ship-To country, then choose the appropriate U.S. territory in the State listing. Please Note: If you live in the UAE, you will need a P.O. Box number, please place in notes.
HOW TO ORDER
Shop Carbonbycharlie.com or Cockbycharlie.com as you normally would by adding items to your cart and clicking on the checkout button. When you proceed to checkout, choose from the applicable billing and shipping countries.
All transactions are settled in U.S. dollars. We accept PayPal and all major credit cards. Orders are subject to verification and acceptance before shipping.
CUSTOMS, DUTIES, TARIFFS, TAXES, AND VALUE ADDED TAX (VAT)
All duties and taxes are unpaid. The amounts are typically determined based on a combination of factors that may include: The merchandise’s country of origin or manufacture. The merchandise classification, using a system adopted by the countries that we ship to. VAT rates are set by the country to which the order is shipping. Please Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
For international orders, you will be presented with shipping options at the checkout. Select the shipping method that best meets your needs. Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method, and speed, the contents of any number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Unfortunately, we cannot offer free shipping to international destinations. Please Note: Shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
INTERNATIONAL SHIPPING METHODS
USPS first class shipping (7-15 days) with tracking to country - $13.
USPS Priority shipping (6-10 days) with door to door tracking - $39.
Express (3-5 days) - $70.
COTE D’IVOIRE, CROATIA (local name: Hrvatska), CYPRUS, CZECH REPUBLIC, DENMARK, EGYPT, ESTONIA, ETHIOPIA, FIJI, FINLAND, FRANCE, FRENCH GUIANA, FRENCH POLYNESIA, GEORGIA, GERMANY, GIBRALTAR, GREECE, GUADELOUPE, GUINEA, HAITI, HONG KONG, HUNGARY, ICELAND, INDIA, INDONESIA, IRELAND, ISLE OF MANN, ISRAEL, ITALY, JAPAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALAYSIA, MALTA, MARTINIQUE, MEXICO, MOLDOVA, MONACO, NETHERLANDS, NEW CALEDONIA, NEW ZEALAND, OMAN, PALAU, PAPUA NEW GUINEA, PHILIPPINES, POLAND, PORTUGAL, REUNION, RUSSIAN FEDERATION, SAINT BARTHELEMY, SAINT LUCIA, SAO TOME AND PRINCIPE, SERBIA, SLOVAKIA (Slovak Republic), SLOVENIA, SOUTH KOREA, SPAIN, SRI LANKA, ST. PIERRE AND MIQUELON, SWAZILAND, SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TURKEY, UGANDA, UKRAINE, UNITED ARAB EMIRATES, UNITED KINGDOM, UZBEKISTAN, VIET NAM, VIRGIN ISLANDS (BRITISH), WESTERN SAHARA
All transit time written above are USPS recommended times and can have some delays.
VALUE LIMITS AND DETAILS
No taxes, duties or brokerage fees are paid at checkout; instead, these applicable fees are due and payable by you upon delivery in your country. Subject to local clearance procedures. Local carriers will do the final delivery. Cost based on size, weight, etc. $1,500 USD value limit for all orders, except for Austalia, value limit is $1,000 USD.