Lifetime Warranty on all Carbon Fiber products!

* Our plate heater has a 1-year warranty

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Please read the guidelines below so we can ship you your warranty items as soon as possible:

FULL Lifetime Warranty.

MUST provide your original damaged product either by photo or physically sending it.

ANY significant damage we will replace your product for free

* International orders pay shipping charges.

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PROVIDE US WITH THE FOLLOWING INFORMATION

Use the Contact Me form or email photos to support@cockbycharlie.com with the subject “Warranty”.

Description of the issue with a picture attached.
Contact information in full (i.e. Full Name, Phone Number and Shipping Address).

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– OR –

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contact us for the return shipping address.

Include the damaged product, as well as the full contact information.

Please be patient and understand that we will guarantee you the service you expect. This process can take up to several weeks with shipping, but we will assist you as FAST as possible.

If you have any questions, please Contact me.

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