Returns & Exchanges

carbon fiber Returns & Exchanges

Q: HOW DO I SEND BACK A RETURN OR EXCHANGE?

A: Not happy with your product? Return it to us within 30 days, and we’ll give you a full refund. Please follow the steps below:

US Customers:

  1. Please contact within 30 from delivery.
  2. Contact us on the messenger chat pop-up on the bottom right corner or HERE or if you are a SILVER (or higher) member you could contact us thru the phone number stated on your membership card. 
  3. Please state the reason of contacting us (Return, Exchange or warranty).
  4. You will be provided with the return shipping label that you will need to print and mail us the product back.

International Customers:

  1. Please contact within 30 from delivery (the count for first class shipping starts after 15 days from payment).
  2. Contact us on the messenger chat pop-up on the bottom right corner or HERE or if you are a SILVER (or higher) member you could contact us thru the phone number stated on your membership card. 
  3. Please state the reason of contacting us (Return, Exchange or warranty).
  4. You will be provided with the return shipping label that you will need to print and mail us the product back.

 

RETURNS & EXCHANGES

HASSLE-FREE RETURNS

  • Full price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
  • Sale merchandise can be returned for a full refund or exchange within 30 days of the delivery date.

We will only accept returns if items are in their original box and no parts are missing.

Upon receipt of returned goods, CARBON by CHARLIE reserves the right to deny refund if the merchandise does not meet return policy requirements.

International Shipping charges for returned merchandise are non-refundable unless we have made a shipping error.

At this time, CARBON by CHARLIE only offers USPS return labels for domestic return addresses. The customer is required to pay shipping fees on return orders sent from outside the United States.