LIFETIME WARRANTY

carbon lifetime warranty

Lifetime Warranty on Carbon by Charlie products 

Love my products? Love my Prices? Love my Quality? I have got you covered.

Please read the guidelines below so we can ship you your warranty items as soon as possible:

FULL Lifetime Warranty.

MUST provide your original damaged product either by photo or physically sending it.

ANY significant damage we will replace your product for free

* International orders pay shipping charges only.

PROVIDE US WITH THE FOLLOWING INFORMATION

Use the Contact Me form or email photos to support@cockbycharlie.com with the subject “Warranty”.

Description of the issue with a picture attached.
Contact information in full (i.e. Full Name, Phone Number and Shipping Address).

– OR –

contact us for return shipping address.

Include the damaged product, as well as the full contact information.

Please be patient and understand that we will guarantee you the service you expect. This process can take up to several weeks with shipping, but we will assist you as FAST as possible.

If you have any questions, please contact us

Members level SILVER and higher can contact us by phone for easier communication